Payment

Tiny Grey accepts the following forms of payment:
- Bank transfer
Cheque (made payable to Tiny Grey)

Tiny Grey will not begin work on an order until payment has been received in full.

Once payment has been received, Tiny Grey will dispatch completed orders within fourteen working days.

For large orders including a substantial amount of bespoke design work e.g. multiple coasters/wedding packages, the dispatch date will be negotiated with the customer upon confirmation of order.

Payment for postage and packaging is for second class postage within the UK (unless otherwise agreed with Tiny Grey). In the event the customer requires first class postage, or postage overseas, Tiny Grey will add a surcharge to the total order cost. The customer must advise Tiny Grey of this upon ordering.

In the event a customer returns a purchase from Tiny Grey, the customer is liable for the postage costs for returning the item.

Returns

In the event an item arrives with the customer and is damaged, the customer will contact Tiny Grey within 24 hours of receipt of the package, outlining the issues with the order.

Copyright and Ownership

Unless otherwise stated, the contents of the Tiny Grey website, including, but not limited to: text, graphics, logos and images, are the property of Tiny Grey and are protected by UK copyright and trademark laws. You may not copy, republish, upload, post or distribute any element of this website without the prior express written permission from Tiny Grey.

Any design or illustration created for the customer by Tiny Grey is licensed for use by the customer on a one-time only basis and may not be modified, re-used, or re-distributed in any way or form without the express written permission of Tiny Grey's founder Sophie Scott-Lewis. Copyright of all artwork remains with the artist and should not be reproduced unless written permission is granted by Sophie Scott-Lewis.

In the event the customer wishes to use the design for an additional purpose, the customer shall contact Tiny Grey to negotiate additional licensing.

Images of commissioned designs may be used to promote Tiny Grey and the designer after the design completion date.

Confidentiality

Tiny Grey will keep all information received from the customer confidential.

Contact details for the customer will not be shared with any third parties, and will only be used by Sophie Scott-Lewis or Tiny Grey for marketing updates for internal marketing updates.

Tiny Grey retains all copyright on designs and illustrations unless otherwise negotiated with the customer at the time of order.

Governing Laws
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These Terms and Conditions shall be governed by the laws of England and Wales.